In the last 10 years, the digital landscape has changed significantly. People are phasing out desktop and laptop computers to search the web and interact with content. Instead, they are picking up their mobile phones and tablets. What’s more, digital technology is cheaper today than it’s ever been before; there are virtually no boundaries on how, when and where people can interact with content.

Even if you work for a large brand and aren’t able to interact with customers one-on-one, you can still build relationships through your digital marketing initiatives. For example, you can send personalized emails that highlight a customer’s individual interests, reminding them that you know them and care about who they are. You can also share be transparent. Showing what goes on behind the scenes helps customers see who you really are.


"Hey guys, just wanted to say thumbs up for the quality links you've brought in so far! Lot's of edu's, gov's and other trusted links. Exactly what we need. Our rankings are starting to improve and organic traffic is starting to increase. More importantly, we're very excited about the fact that you've 'opened our eyes' and had an important positive impact on our future (content) strategy. Brilliant! Will definitely recommend your team to anyone who isn't scared to invest in quality defensible SEO. Keep up the good work!" Max G.


"Convert" videos may include a webinar filled with tactical advice, product demos sent via email, landing page promotional videos, case studies, or more in-depth explainer and how-to videos. For example, while an "attract" video might provide a quick tip for nailing a sales pitch, a "convert" video could be an animated explainer video that breaks down the inbound sales methodology.
According to a paper by Duncan Watts and colleagues entitled: "Everyone's an influencer",[66] the most common risk in viral marketing is that of the influencer not passing on the message, which can lead to the failure of the viral marketing campaign. A second risk is that the influencer modifies the content of the message. A third risk is that influencers pass on the wrong message. This can result from a misunderstanding or as a deliberate move. 
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