Helpful tip: While it might seem to make sense to test first and scale later, that approach typically results in “test and fail.” A better strategy is to keep it simple by starting with two programs — one that’s public facing and incentivizes new shoppers to make their first purchase, and a second one that’s tailored specifically to existing customers.
Referral marketing is a process to encourage and significantly increase referrals from word of mouth, perhaps the oldest and most trusted marketing strategy. This can be accomplished by encouraging and rewarding customers, and a wide variety of other contacts, to recommend products and services from consumer and B2B brands, both online and offline.[1]
In the last 10 years, the digital landscape has changed significantly. People are phasing out desktop and laptop computers to search the web and interact with content. Instead, they are picking up their mobile phones and tablets. What’s more, digital technology is cheaper today than it’s ever been before; there are virtually no boundaries on how, when and where people can interact with content.
Most products are bought not because of the impact of ads alone but through word-of-mouth. If someone has bought a mobile phone and is happy with it, he or she is likely to tell it to at least 10-12 people about the merits of the product. This kind of marketing comes free for the company and in a way it is a reflection of the branding effort taken by the company.
Probably the largest and best known online affiliate program is the Amazon Affiliate program. You can see below that they have changed the name of the program to “amazon associates” because the word affiliate has earned a nasty reputation over time. This is primarily due to the tactics that individuals will deploy in order to earn cash when referring a product they don’t use.
You may use both cash or non-cash incentives for referral marketing example, but a Chicago University study found that non-monetary incentives were more effective than cash benefits by 24%. It is also better to not confine referral to customers or employees alone, referral marketing websites can also be used to new customers and lure them into referral marketing programs.
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