Many customers may not be willing to take part in referral marketing program simply because they don’t know how the personal details collected will be used by the company. It is better to build rapport with the company by asking them to rate your product or subscribe to newsletters. Before announcing the referral marketing program, privacy clauses and confidentiality clauses should be communicated to them so that they feel confident about referring people to you.
In order to engage customers, retailers must shift from a linear marketing approach of one-way communication to a value exchange model of mutual dialogue and benefit-sharing between provider and consumer.[21] Exchanges are more non-linear, free flowing, and both one-to-many or one-on-one.[5] The spread of information and awareness can occur across numerous channels, such as the blogosphere, YouTube, Facebook, Instagram, Snapchat, Pinterest, and a variety of other platforms. Online communities and social networks allow individuals to easily create content and publicly publish their opinions, experiences, and thoughts and feelings about many topics and products, hyper-accelerating the diffusion of information.[22]
According to a paper by Duncan Watts and colleagues entitled: "Everyone's an influencer",[66] the most common risk in viral marketing is that of the influencer not passing on the message, which can lead to the failure of the viral marketing campaign. A second risk is that the influencer modifies the content of the message. A third risk is that influencers pass on the wrong message. This can result from a misunderstanding or as a deliberate move.